Orders are normally processed and shipped within 48 hours. During holidays or other peak periods, processing and shipping may take longer than usual. In such cases, we will post updates through official announcements on our website. Please check our latest announcements for any changes to the shipping schedule.

Delivery times depend on your destination, the shipping method selected, and local customs procedures. Estimated delivery times do not always include order processing or unexpected transit delays. 

Orders are generally shipped from China. Shipping arrangements may vary depending on product availability and logistics requirements. If you have any questions about the shipping origin of your order, please contact our support team.

Once your order has been shipped, we will provide tracking information when available. Use the tracking link or tracking number to follow your parcel's progress. Please allow time for the carrier's tracking system to update after dispatch.

Tracking information may take time to appear or update while a parcel is being transferred between facilities or processed by the carrier. If there has been no update for an extended period, please contact our support team with your order number and tracking number so we can help investigate.

Customs duties, import taxes, and other charges depend on your destination country's regulations and the shipping arrangements for your order. These charges may not be included in the purchase price. If you have any questions about potential customs duties or import taxes, please contact our support team before placing your order, and we will help clarify the applicable charges.

Customs clearance times vary by country and shipment. If your parcel is held by customs, please check the tracking information for instructions or requests for additional documentation. You may also need to contact the local carrier or customs authority. If you need assistance, contact our support team with your tracking details.

Please check your mailbox, delivery area, reception desk, and any designated safe location. You may also want to ask household members or neighbors whether they accepted the parcel. If it is still missing, contact the carrier to request a delivery investigation and notify our support team with your order number and tracking information.

Please contact our support team as soon as possible. Include your order number, a description of the issue, and clear photos of the parcel, shipping label, packaging, and received items, where applicable. Please retain the original packaging while we review your case and advise you on the next steps.