Compatibility depends on the earphone's connector and the audio output available on your device. Some devices require a compatible USB-C or Lightning audio adapter, while others support a standard 3.5 mm connection. Please check your device specifications and the product page before purchasing.

Sound perception can be influenced by ear tips, fit, the audio source, volume, music quality, and personal listening preferences. Try checking the fit and using a familiar audio track at a comfortable volume. If you suspect a technical issue rather than a sound preference difference, please contact our support team.

Try different compatible ear tip sizes and insertion positions to find a secure, comfortable fit. Your left and right ears may require different tip sizes. Avoid forcing the earphones into place or using them if they cause pain. If discomfort persists, stop using them and consider a different fit or product design.

Product images may include accessories or display items that are not part of the standard package. Please refer to the product description and the “What's in the Box” section for the exact included items. If anything remains unclear, contact us before placing your order.

Compatibility depends on the model, connector standard, nozzle dimensions, and accessory design. Before purchasing third-party accessories, confirm the relevant measurements and specifications. We cannot guarantee compatibility with every third-party product.