Care & Maintenance

How should I clean and maintain my IEMs?

After use, gently wipe the earphone shells with a soft, dry cloth. Keep the nozzles and connectors free from debris, and store your IEMs in a clean, dry case. Avoid immersing them in water or using harsh chemicals unless the product's instructions explicitly permit it.

How often should I clean my ear tips and earphone nozzles?

Clean them regularly, especially after frequent use or whenever you notice visible buildup. Removable silicone ear tips can generally be cleaned according to their material care instructions and must be completely dry before reattachment. Clean nozzles carefully and avoid pushing debris further inside.

How can I prevent earwax from blocking the nozzle or filter?

Keep your ears and ear tips clean, inspect the nozzle regularly, and remove visible buildup carefully using an appropriate cleaning tool. Do not push sharp objects deep into the nozzle or force debris into the filter. If a filter becomes blocked or damaged, contact support for model-specific guidance.

How should I store my IEMs and cables when not in use?

Store your IEMs in a clean, dry case and coil the cable loosely without sharp bends or tight knots. Avoid placing heavy objects on the earphones or cable. Keep the product away from excessive heat, moisture, and direct sunlight.

Are IEMs waterproof or sweat-resistant?

Water resistance varies by model. Unless the product specifications explicitly state otherwise, do not assume that your IEMs are waterproof or suitable for use in heavy rain, showers, swimming, or intense exercise. Keep them away from moisture and dry your hands before handling the connectors.