Warranty coverage and duration depend on the product category and the terms applicable to your purchase. Please check the warranty information provided with your product or on our website. If you are unsure whether your product is still covered, contact our support team with your order number and purchase date.

Our warranty is intended to cover eligible product defects under the applicable warranty terms. Coverage depends on the product, the nature of the issue, and the findings of our review. Please consult the official Warranty Policy for details.

Depending on the applicable warranty terms, coverage may exclude damage caused by accidents, misuse, unauthorized modifications, improper maintenance, or normal wear and tear. Please review our official Warranty Policy for the full list of exclusions.

Please stop using the product if the issue presents a safety risk. For other problems, contact our support team with your order number, a description of the issue, and any relevant photos or videos. We may suggest simple troubleshooting steps before determining the next course of action.

Not every case requires a return. Depending on the issue and our assessment, we may request additional information, troubleshooting, an inspection, or a product return. Please wait for our instructions before sending anything back.

Warranty service for purchases made through authorized retailers depends on our warranty terms and your proof of purchase. Please contact the original retailer first if required by their after-sales process. You may also contact HilloMusek support to confirm whether assistance is available.