Return eligibility depends on the product's condition, the reason for the return, and the applicable return conditions. Before returning any item, please contact our support team for instructions and authorization. For detailed information about return eligibility, time limits, exclusions, and any applicable fees, please refer to our official Return & Refund Policy.

We understand that sound preferences are personal and that different earphones may suit different listeners. However, a change of preference does not automatically qualify a product for return. Please refer to our Return Policy and contact our support team to confirm whether your order is eligible.

Return eligibility for opened products depends on the product category, its condition, and our applicable return rules. Some products may be subject to additional restrictions or fees. Please contact our support team before sending the product back.

Customized products are not eligible for return. For clearance items, promotional purchases, or other specially designated products, return eligibility depends on the terms stated at the time of purchase and our official Return & Refund Policy. If you have any questions or experience any after-sales issues, please feel free to contact our support team for assistance.

Please contact our support team with your order number, the reason for your return, and any relevant photos or supporting information. Wait for our instructions before shipping the item. We will review your request and explain the applicable return procedure.

Return shipping responsibility depends on the reason for the return and the terms of our official policy. For example, cases involving a confirmed product defect may be handled differently from returns based on personal preference. Please obtain instructions from our support team before arranging return shipping.

Once your refund request has been approved and processed, the funds are generally returned within 3–10 business days. The exact time may vary depending on your local bank's policies and your payment provider. If you have any questions about your refund, please feel free to contact our support team.

We are sorry for the inconvenience. Please contact our support team with your order number and clear photos of the received products, packaging, and shipping label. We will review the information and advise you on the appropriate resolution.